[CRM Implementation Case] Nippon Television Network Corporation
Cloud migration without changing the operational model! Introducing cases that achieved cost reduction and improved business efficiency.
We would like to introduce a case where our "FlexCRM" was implemented as a CRM at the Viewer Center of Nippon Television Network Corporation. Until now, operating on-premises posed challenges with the cost burden of hardware updates and maintenance fees. Additionally, as viewer feedback and inquiries shifted to email, there was a demand for cost optimization. By adopting a cloud service, we were able to reduce initial costs and significantly lower monthly operational expenses. It has also become easier and faster to extract the necessary information for aggregation and report creation. [Case Overview] ■Challenges - Cost burden from hardware updates and maintenance fees - Need for cost optimization in line with the shift of inquiries to email ■Implementation Points - Optimized cost-effectiveness of the system with low initial costs unique to the cloud - Transitioned to the cloud without changing existing operational forms, accommodating call recording storage, etc. - Integrated support for CTI and centralized trouble response to G.FLEX *For more details, please download the PDF or feel free to contact us.
- Company:ノイアンドコンピューティング
- Price:Other